Frequently Asked Questions
Everything you need to know about shopping luxury fashion at DPUS Designer Outlet.
Are all products sold on DPUS Designer Outlet authentic?
Yes, we guarantee 100% authenticity on every item. We source our luxury collections directly from authorized boutiques and reputable suppliers across Europe, ensuring every piece is genuine and high-quality.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days, while express options are available at checkout. Shipping costs are calculated based on your location and the weight of your order.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all designer tags and security seals still attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do I have to pay import duties and taxes?
For international orders outside of the UK, customs duties and taxes may apply depending on your country's regulations. These charges are determined by your local customs office and are the responsibility of the recipient.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Why are your prices lower than other luxury retailers?
As a designer outlet, we specialize in sourcing past-season collections and overstock from premium brands. This allows us to offer the same authentic luxury fashion at significantly discounted prices compared to high-street boutiques.