Returns & Exchanges
At DPUS Designer Outlet, we want you to be completely satisfied with your luxury purchase, which is why we offer a 14-day return period for all items in their original, unworn condition with security tags intact.
Initiate Your Return
Visit our online returns portal or contact our customer care team with your order number to request a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack your designer items in their original packaging, ensuring all designer boxes, dust bags, and authenticity cards are included.
Ship to DPUS
Attach the provided return shipping label to your parcel and drop it off at your nearest authorized courier point, keeping your tracking receipt for reference.
Quality Check & Refund
Once our specialists verify the item's condition and security tags, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing